NO ONE SPOKE Store Terms and Policies

Terms and conditions

Delivery Policy:

The purchased items will be posted within 5 (seven) business days, counting from the payment confirmation.

After posting at the Post Office you will receive an email confirming the sending of your purchase and
informing the object identifier code. With this code, accessing the link: http://www.correios.com.br/sistemas/rastreamento/default.cfm , you can have access to all information and track your order. The delivery time may vary according to the shipping method chosen by you at the time of purchase. If you have chosen another carrier, on its website you will also find the tracking option where you can enter the link you will receive by email.

It is the responsibility of the Post Office and other carriers to deliver the goods within the estimate provided by the same.
The customer has the following options in case of exchange: exchange of the product for an equal one (this
alternative depends on the availability of the item in stock); exchange for another product of equal value; exchange for a voucher to be used on our website; the refund of the total amount paid for the piece.
It is the responsibility of No One Spoke to pay the freight for the exchange of the product, except in cases of non-compliance with the items required by the company (see “Exchanges and Returns”).

Intellectual Property :

According to law no. 9610/98 (Copyright Law, LDA) copyright is related to the use of photographic works, images, texts, audios and videos. Misuse is a civil and criminal offense. In the criminal sphere, this same use is considered a crime of counterfeiting, under the terms of the intellectual property law. In the civil sphere, it results in civil liability, which means the duty to indemnify for the losses and damages caused to the copyright holder. Nothing contained in this website should be interpreted as granting any license or right to use without prior written consent. of the owner of this e-commerce.


Privacy Policy :


Check out our Privacy Policy and buy without fear!
No One Spoke undertakes the extreme privacy of all your data, not providing it to third parties, nor disclosing or using it improperly. All information provided to our online store will be secure, being used only and exclusively by the band. Your information reaches us through our social media or through registration within our website. It is your responsibility to inform the correct data as well as the confidentiality of your password and / or personal information. The user is responsible for updating the registration data, rectifying or canceling the registration. The data provided will be used to complete the packages for delivery, sending postal or electronic mail, internal marketing research and for processing the payment through the operators.

Refund Policy :

Exchanges and Returns:
See how to proceed in case of exchange or return and when your request is valid.

In commitment to the standards and to better satisfy our fan, our store has its
exchange policy.
Send an e-mail to noonespokeband@gmail.com and put as subject "Exchange" or
"Devolution"; In the body of the email, identify yourself with name, date of purchase, product name, address and reason for exchange or return. You will receive assistance from our team within a maximum of 2 (two) business days.

To make the exchange feasible, the following items must be observed:
- the piece cannot be used and / or altered by the customer;
- the part must be accompanied by the original packaging;
- the piece must be properly packaged, not damaging it, sending it to the store only after contacting it by e-mail with it;
- the part must be in the original packaging, with tags, stickers, identification and everything that was sent in the original packaging of the item.


The store needs up to 5 (five) business days after receiving the part to analyze and confirm the exchange or return order. After the analysis, the customer will receive information via e-mail about his request. The exchange will only be made after receiving the part at the band's distribution center.
Always contact No One Spoke by e-mail noonespokeband@gmail.com , as the company has a team that will attend with all attention and solve each problem.

Below you find the explanation for each exchange case:

Repentance - With a maximum period of 7 (seven) consecutive days after receiving the purchase, any customer can contact the company by email noonespokeband@gmail.com and request the exchange of their product due to withdrawal or regret . The freight cost is borne by the client in this case. Returning used orders with labels that have been cut, scratched, scratched, broken, cracked or have a defect due to customer misuse will not be accepted.

Disagree with the order - If you receive a product with a difference from which it was ordered,
lost packaging, lack of any product, among others, contact the company immediately by email noonespokeband@gmail.com . You have 72 hours after receiving the product to contest the problem and contact the company and the freight cost is borne by the company. After this period, exchange requests will not be accepted.

Defective product - In the case of a product with a manufacturing defect, you should contact us by email noonespokeband@gmail.com and describe the defect of your product. The team will evaluate your order within 2 (two) business days. The returned product will undergo an analysis and only after this stage will the exchange or refund of the value occur. The value of the return shipping is up to the company.
The company has the right not to exchange parts that are not in accordance with the items required by our standards; exchanges without prior communication with the company or after the stipulated period.


Learn more about the consumer protection code at the link:
http://www.planalto.gov.br/ccivil_03/Leis/L8078compilado.htm

Any questions please contact us via email: noonespokeband@gmail.com

 
 
 
 
 
 
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